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SmugMug Reviews

SmugMug image

 
Editor's Overall Rating:
Average User Rating:
(based on 8 reviews)

Category: Photo Sharing Websites (AKA Online Photo Album Sites)
Website: http://www.smugmug.com



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(3.5 Stars) based on 8 reviews


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Average User Star Ratings:

Quality of Sharing Features:
Range/Quality of Prints and Gifts:
Other Features:
Ease of Use / Navigation:
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Customer Support:
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Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
3 Reviews
4 Stars
2 Reviews
3 Stars
0 Reviews
2 Stars
2 Reviews
1 Star
1 Review

63% of Users Recommend it



1 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 1 of 1
SmugMug Customer Support
17 June 2013
Reviewer: Me from Usa

130 of 279 people found this review helpful

This was my response to SmugMug after I closed my account with them.

"""I left because I asked for help 3 different times and all I got was a link. The 3rd woman gave me a little more info but I was still left confused and she didn't seem to want to break it down anymore for me. I did not know what I was doing as far as changing my domain name, I already have one through Vista Print, I wanted your site but without smugmug in it, I didn't want to confuse my clients by changing, and it was like I had to beg for help and keep telling you I still needed help, over and over and over. Your employees could see that I needed more help and they were not willing to go any further to break it down so I could understand or give me the price for you to do it for me. I guess that she wanted to look, or sound smart. But it ended up with me closing my account with you. When I said I was very unhappy and couldn't understand and then asked her another question, she copied and pasted the... (Read the full review)

In summary, I would not recommend SmugMug to a friend.



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