SmugMug Reviews

(based on 8 reviews)

199 of 335 people found this review helpful

I have been a SmugMug customer in 2011, as I wanted to create a familyalbum to show my familymembers who live on the other side of the world. I tried Smugmug and bought a high user account with unlimited upload quantity. Only 2 months into the year I paid for and SmugMug suddenly changed it and set a cap of 100 GB for the high user account. I had only 2 months to upload the rest of my photos. My emails to Customer services were just answered with : tough luck.

I would not recommend SmugMug as all they are interested in is money.
I now tried JAlbum and please see my review there and am also unhappy with that.
In the end I think Flickr, offering 1 Terabyte absolutely for free may be my best bet.

In summary, I would not recommend SmugMug to a friend.

236 of 387 people found this review helpful

I'd be the first to acknowledge I have very limited expertise in tech things, but I'm also not as stupid as this site makes me feel. I bought a pro account, assuming it would be the most complete, as I need to be able to share certain galleries to clients, and be able to sell others. I have spent about 2-3 frustrating hours trying to navigate this thing about a dozen times in the last 3 mos and finally got so fed up I closed the account. You can chat fairly easily with tech support, and all but one were patient & tried to be helpful, but they never seemed to understand they were not talking to a programmer. The 'help' verbiage may make sense to professional IT people, but almost none of it did to me. Even the couple of things I did figure out stopped working because they did some 'updates'. This last update wouldn't even allow me to upload pictures unless I did them one at a time - that was quite a step backward.

There appears to be a very wide range of items that can be purchased with your photos on them, but some were rather... (Read the full review)

In summary, I would not recommend SmugMug to a friend.