SmugMug Reviews

(based on 8 reviews)

227 of 425 people found this review helpful

Before you get too excited by all the Smugmug hype, be careful to check under the hood.

It's clear once you get into the nitty gritty details that this is a labor of love created and maintained by enthusiastic amateurs. This would be fine if the service wasn't being marketed to industry professionals.

Regular engagement of the Support team is necessary because things tend to disappear, change, stop working regularly etc. Response is rapid, but the personnel tend to consider you to be pretty dumb and assume from the beginning that you've done something stupid, without reading your ticket in any depth or doing any preliminary checking. Given most of the users are semi-pro or pro photographers, that attitude can be insulting.

A nice aspect is that you can make up for the lack of useful social engagement on the service by exporting full galleries to Facebook (at a functional low-rez), along with a supporting link to the full-size photo on Smugmug. Although that still limits your gallery's social life to your closed Facebook friend list, which has nothing on Flickr's built-in userbase, it's better than offering only a link to your gallery as Flickr does.

The galleries themselves are able to presented in... (Read the full review)

In summary, I would recommend SmugMug to a friend.

250 of 498 people found this review helpful

I use both SmugMug and Snapfish. I love SmugMug for its security and great looking photo pages. The only criticisms so far is that sometimes it can be less than user-friendly and, I discovered today, you cannot rename a file which is something that I wanted to do to coordinate file names on a photo DVD and SmugMug. Even so, I would highly recommend it. I have not even tapped into many of its features.

In summary, I would recommend SmugMug to a friend.