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Snapfish Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 3 reviews)

Category: Photo Sharing Websites (AKA Online Photo Album Sites)
Website: http://www.snapfish.com

Editor's Review Costs & Features Videos User Reviews
Average User Rating:
(1.3 Stars) based on 3 reviews

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Average User Star Ratings:

Quality of Sharing Features:
Range/Quality of Prints and Gifts:
Other Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
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Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
0 Reviews
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0 Reviews
3 Stars
0 Reviews
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1 Review
1 Star
2 Reviews

Only 0% of Users Recommend it

PAGE 1: Displaying Reviews 1 - 2 of 2
Look Elsewhere - Snapfish going downhill
23 June 2016
Reviewer: Dadart20 from Brooklyn, NY

81 of 165 people found this review helpful

I've used Snapfish for over a decade, and am now looking for a new site. Customer Support is a misnomer. I wrote with a question and a complaint, and got back a few links that did not answer the question. I tried online chat, and am 27th in the queue. If you try and share an album, friends now have to register at Snapfish. Now who is going to do that? And my address book has disappeared, so if I want to send prints, I have to reenter everyone's address every time.

In summary, I would not recommend Snapfish to a friend.

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Horrible customer service--and wrong order sent!!
22 December 2011
Reviewer: IhateSnapfish from Michigan

154 of 326 people found this review helpful

We received our Snapfish.com holiday cards order today. Upon opening the box, we discovered that someone else's cards were sent to us! I then called customer service tonight and was on the phone for almost an hour-and-a-half, trying to get shipment to store for free--i.e., pick up at our local Walmart. To no such luck. The best option from anyone was a complete refund of the order, then re-order with "overnight" shipping--which they said would take 3-5 business days to process, then 1 day to ship. If we ordered pickup from the store, we'd have to pay an additional cost, even though the original order would've been refunded.

A few things I discovered with my many phone calls: 1. Only foreigners, who may or may not understand proper English, will answer the phone. 2. Don't try to hang up and then call back, expecting to get a non-foreigner. You won't. 3. Any attempts to get a cheaper price, might not work. In fact, at one point, one representative told me that he could give me free shipping (and upon persuasion, a whole 50% off!), but NO refund. 4. This same representative who could give me the whopping 50% off, also looked... (Read the full review)

In summary, I would not recommend Snapfish to a friend.

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