SmugMug only thinks about $$$$$ no customer service 25 January 2014 Reviewer: Hotkiwi from Perth, Australia
199 of 335 people found this review helpful
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I have been a SmugMug customer in 2011, as I wanted to create a familyalbum to show my familymembers who live on the other side of the world. I tried Smugmug and bought a high user account with unlimited upload quantity. Only 2 months into the year I paid for and SmugMug suddenly changed it and set a cap of 100 GB for the high user account. I had only 2 months to upload the rest of my photos. My emails to Customer services were just answered with : tough luck.
I would not recommend SmugMug as all they are interested in is money.
I now tried JAlbum and please see my review there and am also unhappy with that.
In the end I think Flickr, offering 1 Terabyte absolutely for free may be my best bet.
In summary, I would not recommend SmugMug to a friend.