» Select Another Category of Reviews

SmugMug Reviews

SmugMug image

Editor's Overall Rating:
Average User Rating:
(based on 8 reviews)

Category: Photo Sharing Websites (AKA Online Photo Album Sites)
Website: http://www.smugmug.com

Editor's Review Costs & Features Videos User Reviews

« Back to all the SmugMug User Reviews

SmugMug only thinks about $$$$$ no customer service
25 January 2014
Reviewer: Hotkiwi from Perth, Australia

199 of 335 people found this review helpful

Quality of Sharing Features:
Range/Quality of Prints and Gifts:
Other Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

I have been a SmugMug customer in 2011, as I wanted to create a familyalbum to show my familymembers who live on the other side of the world. I tried Smugmug and bought a high user account with unlimited upload quantity. Only 2 months into the year I paid for and SmugMug suddenly changed it and set a cap of 100 GB for the high user account. I had only 2 months to upload the rest of my photos. My emails to Customer services were just answered with : tough luck.

I would not recommend SmugMug as all they are interested in is money.
I now tried JAlbum and please see my review there and am also unhappy with that.
In the end I think Flickr, offering 1 Terabyte absolutely for free may be my best bet.

In summary, I would not recommend SmugMug to a friend.

Was this review helpful?   Yes or No

« Back to all the SmugMug User Reviews

Comments on this Review
comments powered by Disqus


» Click here to visit SmugMug.com


« Back to the rest of our Photo Sharing Websites Reviews