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Phanfare Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 16 reviews)

Category: Photo Sharing Websites (AKA Online Photo Album Sites)
Website: http://www.phanfare.com

Editor's Review Costs & Features User Reviews

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Asleep at the wheel
13 September 2016
Reviewer: Mikeo from Napa Valley, USA

86 of 154 people found this review helpful

Quality of Sharing Features:
Range/Quality of Prints and Gifts:
Other Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

I've been a Phanfare member for a couple of years. I love the features and the ease of use and sharing. My problem with this site is the awful customer service. I can't call and I can't chat so am forced to send written messages when I have an issue. They commit to a response within 24 hours, but that never happens. When the site crashes, which it is doing with increasing frequency, I eventually get a canned response informing me there was a problem that the engineers have now corrected, and am I now completely satisfied? Well, I'm not and am becoming less so. These people have a great product when it works, but I can't trust it anymore. I'm shopping for a better service that will give me those great Phanfare features -- every day. If the Rolls Royce won't start it's just another car.

In summary, I would not recommend Phanfare to a friend.

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