Asleep at the wheel 13 September 2016 Reviewer: Mikeo from Napa Valley, USA
86 of 154 people found this review helpful
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I've been a Phanfare member for a couple of years. I love the features and the ease of use and sharing. My problem with this site is the awful customer service. I can't call and I can't chat so am forced to send written messages when I have an issue. They commit to a response within 24 hours, but that never happens. When the site crashes, which it is doing with increasing frequency, I eventually get a canned response informing me there was a problem that the engineers have now corrected, and am I now completely satisfied? Well, I'm not and am becoming less so. These people have a great product when it works, but I can't trust it anymore. I'm shopping for a better service that will give me those great Phanfare features -- every day. If the Rolls Royce won't start it's just another car.
In summary, I would not recommend Phanfare to a friend.