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Fotki Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 6 reviews)

Category: Photo Sharing Websites (AKA Online Photo Album Sites)
Website: http://www.fotki.com

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Fotki is the worst
02 July 2014
Reviewer: Mslow from Chicago, IL

150 of 321 people found this review helpful

Quality of Sharing Features:
Range/Quality of Prints and Gifts:
Other Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:

For 5 years, I have been paying Fotki.com $25/year to store my photos. About a year ago, they changed the storage policy because they moved their servers to Europe and required a new $30 fee for a certain about of original photo storage. They claim to have notified all customers, but I never received notification. Regardless, I didn't find out about this new fee arrangement until a year later. I then paid the $30 fee and ordered some prints I had originally uploaded about 5 years ago. Upon receiving approximately $50 of blurry and unusable prints, I complained and was told that only photos uploaded after payment of the $30 fee would be stored in "original" format. I asked what happened to all the original photos I had been storing on their site for $25/year for the last 5 years, and never received a response. I'd been paying them for this storage service, but now the originals are lost. I was told I would have to re-upload all the originals I had already uploaded in the last 5 years in order to print quality images. I demanded a refund of the useless $30 fee and the $50 of unusable prints, so a total of $80. Fotki refused. They offered to re-print my approximately $50 order after I had re-uploaded the prints for "free" even though I already paid for the unusable batch. Because (1) they never answered why they lost the originals that I had uploaded over the past 5 years while paying them $25/year, (2) they refused to refund me $80 and (3) they refused to give me a phone number to call to discuss this issue, I'm filing a complaint with the BBB. This type of business practice is unacceptable.

In summary, I would not recommend Fotki to a friend.

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