A company that cares 23 January 2018 Reviewer: Lainey from Wales UK
11 of 24 people found this review helpful
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I had been a member of Fotki maybe 12+ years ago but then went elsewhere to another place that a lot were joining.
I remained there until July 2017 when the host I was with put the prices up to a ridiculous amount. $399 for one year if you wanted 3rd party hosting. this was from $35.
There was no way I could afford that so decided to try Fotki again.
I am a member of one forum and the owner of another, we all use graphic programs such as Paint Shop Pro or Photoshop etc.
Fotki was a bit difficult to work out at first but in a couple of days I had it sussed and did screenshots for the other members to make it easier for them as many had also left that money grabbing company and joined Fotki.
Well Fotki did work differently in a number of ways than we were used to, but this is where they came into their own when compared to other photo hosts.
I contacted them to explain the first of many problems we had been having and they said they would try and sort something...
Wow within days it was sorted, plus they were asking was there anything else they could do? I had never experienced customer service like that from the previous host I used.
As time went on I contacted them over various things that would make life easier for us, and every time they responded to say they would see what they could do, they always managed to come up with something.
Nothing has been too much trouble, and all communications ended with them asking to let them know if there was any more they could do, and to let them know if there was.
Ok maybe as I have read elsewhere they don't have as many bells and whistles as some of the more EXPENSIVE companies, but if you are looking for something they don't have then try asking them about it, I am sure if they are able to, then they will sort that out too.
I haven't left 5 stars on all as those are things I have not used so I can't in all honesty give 5 stars, but if those services as as good as everything else then they do in fact deserve 5
Now before anyone thinks otherwise, I am in no way connected with the company other than being just a member who has asked if somethings could be done and overjoyed when they were.
Their customer service is brilliant and many other photohosts could learn a lot from them.