Phanfare Reviews

(based on 16 reviews)

81 of 144 people found this review helpful

I have been using phanfare for 10 years now. My site has had over 7 million hits. I photograph ballparks. In the beginning and up until carbonite took over and screwed it up, it was a good product... I could download music from iTunes and upload my photos with ease.

NOW, every week, I get this error message time and time again

Phanfare has encountered an error and needs to refresh the page to continue.

Reason: service
Info: 997

ENOUGH is enough. I will be moving my site to either smug mug or zenfolio.

A very PISSED off ex customer

In summary, I would not recommend Phanfare to a friend.

131 of 238 people found this review helpful

I've been a Phanfare member for a couple of years. I love the features and the ease of use and sharing. My problem with this site is the awful customer service. I can't call and I can't chat so am forced to send written messages when I have an issue. They commit to a response within 24 hours, but that never happens. When the site crashes, which it is doing with increasing frequency, I eventually get a canned response informing me there was a problem that the engineers have now corrected, and am I now completely satisfied? Well, I'm not and am becoming less so. These people have a great product when it works, but I can't trust it anymore. I'm shopping for a better service that will give me those great Phanfare features -- every day. If the Rolls Royce won't start it's just another car.

In summary, I would not recommend Phanfare to a friend.

113 of 274 people found this review helpful

The actual features are OK, but the site constantly locks me out - becomes unresponsive and have to either restart or wait until next day. I do not wish it on anyone! (have been a member for a few years now)

In summary, I would not recommend Phanfare to a friend.

157 of 283 people found this review helpful

I was subscribed with phanfare and enjoyed their service. However I think this is now a zombie service with no meaningful support. Joining and uploading is easy and I like the music feature. But there is no support and I can see no change in the last two years. Their blog seems to have closed.....................

In summary, I would not recommend Phanfare to a friend.

165 of 361 people found this review helpful

Having read the top review here It was almost as if I had written it myself. I have just spent fifteen minutes trying to send a letter of complaint to their CEO but couldn't even send it to their technical support that about sums it up but you might as well see what I'd written:

To the Manager

I am absolutely disgusted with your non-existent customer service. Having been a client for many years I would have expected a little more notice before you disabled the link to my phanfare account. However, since I have been unable, for some time now, to work on my albums by adding music and transferring them to my Facebook business site - and you have been completely useless in assisting me in both respects, then goodbye and good riddance. You are certainly not the only company that can provide this feature and without doubt, you are not worth the money.

I would strongly advise more customer service and technical training for your staff if you are to continue in business.

June Howley

In summary, I would not recommend Phanfare to a friend.